Ordering.
It is possible to order from a dealer or directly from me at the workshop. When a customer makes an order they will fill in a Conspec which is a document that specifies all aspects of the intended instrument. The Conspec is exchanged between me and the customer being changed by agreement until we are both happy with what is to be made. At this stage a firm price and delivery date is set. The Conspec now becomes the blueprint from which I will work when I am making the instrument. The Conspec can be changed at any time up until the start of building with agreement between the customer and me. As both the customer and builder have a copy of the Conspec there should be no surprises on delivery! Payment.
For orders from the workshop a non-returnable deposit of 30% is normally paid when the Conspec is agreed and the price is set. The balance is payable on completion of the instrument. A photograph of the finished instrument is sent to the customer (by mail or email) to show that the building is complete and shipping happens when the balance of the money reaches my bank.
For orders from dealers the payment details should be arranged with the dealer concerned.
Shipping.
Shipping costs are the responsibility of the customer. For orders from the workshop I can arrange shipping by insured courier at cost if required.
Taxes.
Someone once said that the only two things you can be sure about in life are taxes and death! I can tell you a bit about the taxes.
Orders from the workshop that are to countries within the European Union to persons who are not registered for VAT will have Irish VAT included in the price at the rate that is current at the time of payment. Orders outside the European Union will be free of Irish taxes but note that most governments charge some sort of tax on imported instruments. Check what this will be locally. Orders from dealers will include whatever taxes are relevant in that country.Your dealer can tell you about this.
