Diamond Guitars, Netherlands
About Diamond Guitars
Wil Peters is the owner of Diamond Guitars and together with his son,daughter and friends he developed the unique concept.
Wil studied electrical engineering and majored in business administration. He explored the world of the services industry through various management and boardroom positions and played guitar since he and his friends started the hardrock band Voyager back in the eighties. 'The sound of strings reaches deep into my soul and drives me to keep on trying to get better in every way'. That's Wil: passion for music, the craftsman, the artist and the people that play their instruments. They are his endless source of energy. 'Wouldn't wanna do without'!
The philosophy behind Diamond Guitars is to represent worldclass, innovative and independent guitarbuilders and connect them with players that love and support the art and craft of handmade guitars. The idea is they will inspire and learn from each other. We work with builders that offer the world's finest instrument. They are able to build guitars to custom specifications and willing to help us with advice on maintenance and repair of the instruments. My expertise combined with knowledge and experience of the luthiers will help you to find your dream guitar is! We offer many of the finest instruments in the world in one place brought to you by players, for players.
Come, feel and play your guitar!
Diamond Guitars is authorized dealer by BREEDLOVE, ROZAWOOD, LOWDEN, MARTIN, ELIXER, SCHERTLER, OASIS and G7th. We have access to their knowledge and support. And we use it!!
What is an authorized dealer exactly? Why does it matter? And does it really benefit customers to make sure they buy from one? Short answer: Yes. It really does matter.
Real world problems
If things always worked out like we'd like them to, every item we purchased- like amps, pickups, tuners and even sometimes guitars - would work perfectly and without defects. They would function for as long as their normal useful life. There would be no glitches, crashes, or breaks. And we'd have no complaints. But this is the real world. And in reality, things don't always work as they should. Pieces break. They stop working. Or sometimes, we simply open a box and find a piece missing. When any of these things happens, it's nice to know that we can call the manufacturer and have them make it right.
Herein lies the problem in dealing with an unauthorized seller; the manufacturer has no relationship with them or control over the products they sell. They may sell items with missing serial numbers. They may be selling damaged or used items. Any, or all of these practices can void a manufacturer's warranty. Naturally, this is going to limit your chances of finding a resolution to whatever product issue you experience, especially if the unauthorized seller doesn't offer assistance either. It's a frustrating, expensive, and unfortunate scenario that happens much more often than it should.
Do your research and when applicable, make your purchases from an authorized dealer. It's best way to protect your investment. Authorized dealers are held to certain standards of practice and service. Plus, you can rest easy knowing that your item is covered by the manufacturer's full warranty, and that you'll have support after the sale is made.
Diamond Guitars offers in these cases strong support to make sure your problem gets solved!
What customers say about Diamond Guitars
Totaly satisfied costomers; that is what Diamond Guitars aims for! Read here what customers say about their experience while visiting the shop and meeting us and our instruments and service.
My experience of buying my Taylor from Diamond Guitars was simply great. When buying a high-end instrument you expect to receive a top-notch service and of course to buy it from the hands of an expert. Wil Peters offered me all of that, as I could make several questions and could test the instrument well, which is necessary to make such a purchase decision without worries. Wil is not only knowledgeable about what he sells, but also passionate about it.
While searching the internet for a Taylor guitar, I came across Dianond Guitars. The site was the most beautiful guitars to see. An appointment was quickly made. To my surprise I saw that the shop was locasted near my home. Not a U.S. thing. An appointment was quickly made.In a homely atmosphere I saw at least 25 of the most beautiful and also rare guitars from worldclass guitarmakers. Really very nice to see these instruments in one place. Also you have a pasionate man accompaniing you through the proces. You will be treated as the guitars are. I really enjoyed. Professional, reliable, fair price and top notch guitars and accesoires. Where can you find that these days? At Diamond Guitars in Susteren!
Thank Wil for the extensive and valuable information about the sales of my two Rick's.
Wil - a a friend of mine - started his guitar shop Diamond Guitars, beginning of this year. And while doing, several blueprints about how, what and when passed for review. That's where it hit me! As a guitar player always interested in fine instruments, Wil passed the 'virus' with true stories about luthiers searching for the best trees of more than 100 years old, the selection of precious tone woods, and handcrafting instruments. After several years of playing guitar I actually was looking for an unique piece, with a good fit for my left hand, great looks and above all, a splendid sound.
While looking around several times in Wil's shop and a reference from a '64 Martin D-28 in my head, many options passed, until.... 'my' Rozawood Masterworks Artcraft arrived.
Packed in a off-white case and when opened, a marvelous smell of wood tickling my nose. Very fine inlays, an attractive body in Grand Auditorium shape, 'dressed' in perfect dark brown color with a high gloss finish. Hand build by Roman Zajíček and most important: it's astonishing sound. Rich in the mids, clear sparkling highs and as a thunder in the low ends.
Playing it, felt as homecoming after a long trip, as a warm reunion with your dearest family. Together with the knowledge and guidance of Wil and comparison with other brands, there was no doubt.
While playing it for 6 month now, it's only sounding nicer every day, and when opening its case, still the smell of the Hawaii koa sides and back, leaves you in the middle of the forest where it once started..... Thanks Wil.
Rob v. Z.
Hi Wil, thanks again! just a few more tweaks, plug in and play the Birds.
Terms & conditions
TERMS AND CONDITIONS
Diamond Guitars offers you an excellent opportunity to sell your guitar fast, and with no hassle. Our clientele depends on us to provide them with the world's finest instruments.
This is what we do:
When your guitar arrives, it is thoroughly cleaned, restrung, and the set-up is tweaked to perfection.
After a detailed inspection it is professionally photographed.
A new web page is created for each instrument so potential buyers can read the specs and study the professional quality pictures
For those who follow us on Twitter we send out an alert the minute your guitar is listed
The guitars will also be posted on our Facebook page and E-bay-page.
This is what you do:
Our consignment commission's rate is 20% which is deducted from the proceeds upon the sale of the instrument.
This commission applies for everything listed above as well as, insurance for instrument in our shop and during shipping and credit card fees.
There is an appraisal- and photography fee of $150 per guitar which covers everything we do to present your guitar. This fee is due prior to listing and is not refundable.
IMPORTANT: MAKE SURE YOUR GUITAR IS INSURED!!
Three steps to consign your instrument
Click here to download and complete our consignment agreement
Make your check for the $100 web listing fee payable to DG
Place the agreement and check in the case with your guitar, pack it according to our packing tips and ship it to us at DG, Stationsstraat 2, 6114GC Susteren Netherlands.
We are happy to consider Trades towards the purchase of most of our instruments. Also we do acknowledge that, due to eg. investment costs and market changes, trades usually will not give you the highest return for your instruments. On the other hand trading has its advantages:
utilize the value of your current instrument immediately
purchase that special guitar that you've been searching for, before it's sold to someone else.
save on costs in time and money of advertising and selling an instrument yourself,
eliminate the frustration and potential loss associated with inconsiderate, untruthful and possibly unscrupulous 'buyers'.
We are good at valuing instruments and make every attempt to determine fair trade values.
Our focus is on developing and maintaining long term relationships with our customers, not on one single transaction. If you are considering a trade towards one of our instruments, please call us at (046) 4497124.
A '90 days layaway' option is available on all new instruments. This is the easiest way to secure that one guitar you've been dreaming of! Simply make 3 non-refundable payments equal to 1/3 of the cost of one of our new instruments (link naar new).
The honors of this idea go to a customer of one of my well respected fellow guitar salesman. This customers came up with this brilliant idea and we decided to use it for our customers.
At any time you can trade in a new of used instrument bought from us for a more expensive instrument for the same amount you bought it. There are three precondition:
You've bought him here
the instrument is located in greater or lesser degree in the same condition
you show us the original receipt
Example: John bought a Lowden 035 for € 5500 euro in December 2010. Three month later (or two years or even 15 years later for the matter) he decides that the beautiful Rozawood Diamond-28 in Brazilian Rosewood for € 8800 in our shop is his next guitar. He pays for this baby with his current O35 and adds € 3300 (8800 - 5500). It's as simple as that!
The Upgrade Policy applies only to the original owner!
Show us the original receipt of the instrument. When bought at a different store this policy is not applicable.
The instrument should be more or less the same condition as when you bought it! Light wear, very small dents or light scratches are no problem, but a broken neck, cracks and other big changes will affect the value.
The instrument which you trade it should be at least 10% more value with a minimum of € 500.
VAT, shipping and payment costs (Paypal or Credit Card Fees) are not part of the upgrade policy.
Consignment instruments are not eligible for the upgrade policy.
This upgrade policy applies only to guitars in our stock and not "Custom Order" or "Special Order" instruments. You can only upgrade one guitar a year.
Want to know the current value of your instruments? The instrument market is ever changing, tonewood scarcity and other market factors constantly alter the value of custom, boutique and vintage instruments. Diamond Guitars can tell you exactly what your instrument is worth.
Two types of appraisals are offered:
a verbal/email appraisals based on photos and description (45 Euro)
a written, dated and signed appraisal on Diamond Guitars letterhead for instruments that are physically and personally inspected by me (105 Euro)
Appraisals are 45 and 105 E.
Use our Appraisal Request Form to send us detailed information about your instrument.
Alternatively you can contact us to speak with an associate about sending photos of your instrument. We will need 5-10 photos covering each area of the instrument [Front, back, headstock, tuners, neck joint, etc.]. From photos we can only provide a verbal/email appraisal.
Call to make payment for the appraisal fee.
Optionally, you may send us the instrument or make an appointment for a thorough physical inspection and a written estimate that is signed and dated on Diamond Guitar letterhead.
Risk free purchasing
We completely understand customer concern with regard to buying expensive instruments online so we do wish you visit our shop. But if you are not able to we will take the risks out of the buying process. At Diamond Guitars you can order with complete confidence and gain access to instruments you just can't find in the average music store. Whether you wish to buy a new or used instrument we've created policies that allow for a hassle free and risk free purchase. Please review our return and exchange policies below.
Return & exchange policy
All articles can be returned without reason within 30 days, and thus, are subject to our Money Back Guarantee''. The goods must be returned to Diamond Guitars in orderly condition, without signs of wear and tear, free from all third party claims at the cost and risk of the customer.
The goods are to be send to the following address:
PO Box 72
Excluded from this right of return are unsealed data processing media, such as software, DVDs, CDs, and books. Brass- and wind-instruments, and vocal microphones are excluded from the right of return by regulations regarding hygiene factors. For the same reasons of hygiene, the following items cannot be returned; earplugs, headphones and headsets of all kinds e.g. in-ear-monitoring.
Refund is also forfeited if the goods have been manufactured according to customised specifications.
Refund will be carried out, by a transfer to your bank account, or if payment was with credit card, via a credit note to your credit card account.Refund is only made if the goods are in perfect condition. The right of return may be refused, if there are any marks, scratches or stains etc. which cannot be removed. Alternatively, the sum of money to be returned will be adjusted accordingly.
Diamond Guitars is not liable to return any shipping costs to customers outside of The Netherlands.
Be sure to check out our 'terms of trade'
Diamond Guitars Maintenance Package
Oasis Digital Hygrometer msrp 29,90
A guitar, or any other stringed musical instrument made of wood, is at risk of cracking when the relative humidity drops below 40%. The Oasis® Digital Hygrometer accurately measures relative humidity and can help you decide when to use your Oasis® Guitar Humidifier. Because relative humidity varies greatly, even inside your home, we recommend that you keep your hygrometer close to your instrument.
Oasis Guitar Humidfier msrp 19,99
The body of Oasis® is made from a specially designed fabric that allows water vapor (but not water) to pass through it. As the vapor transmission takes place, a vacuum is created and Oasis® shrinks to compensate for the loss of water. By watching the Oasis® shrink, you can determine when it is ready for refill. When refilling, you don't have to guess when it is full. Simply unscrew the black cap, fill with water to the top of the container and replace the cap. Once sealed, the water tight container is your first line of defense against leaks. Humigel™, the super absorbent polymer crystals inside Oasis™, are your second line of defense. Humigel™ captures up to 500 times its weight in water in an absorbent gel matrix.polish cloth
Diamond Guitars is committed to protecting the privacy of its customers and visitors to its websites, and views the protection of personal data as being of fundamental importance to the operation of its business. Personal information about customers and website visitors is held securely and is treated with the utmost care. Diamond Guitars complies with the requirements of the Personal Data Protection Act and other privacy legislation.
The party responsible for data processing is Peters & Co Beheer BV, Postbus 72, 6114ZH Susteren, The Netherlands. In accordance with the requirements of the Personal Data Protection Act, the supervisory authority - the Dutch Data Protection Authority in The Hague - is notified of all processing of personal data.
Processing personal data
Data is captured by Diamond Guitars in the course of providing our services. Your personal details are stored when you take out a subscription to a publication or a newsletter, when you attend a conference or training course, order a publication, use our (interactive) services or, if you have an internet customer account, register an interest in one of our services, or contact Diamond Guitars for some other reason. The personal information we hold includes information such as contact details, information about payments, invoices, ordered products, job details and/or where you have registered an interest in a product or service.
Diamond Guitars uses this information to fulfill and process agreements with you, to provide other services, for its internal business processes, and to inform customers of (new) products and services provided by Diamond Guitars, by other companies in the group or by carefully selected third parties. Your details may also be passed to carefully selected third parties in order to provide you with information about offers or other relevant information. If you do not wish to receive this information, you can unsubscribe at any time.
Your e-mail address
If you have specified your e-mail address (e.g. to subscribe to a newsletter), this may be used to inform you as a customer of other relevant products and services provided by Diamond Guitars that may be of interest to you. If you do not wish to receive this information, you can unsubscribe at any time.
You may also have given your consent for relevant information about products, offers and campaigns from and by Diamond Guitars or other companies to be sent to your e-mail address from time to time. These companies are carefully selected by Diamond Guitars.
Diamond Guitars takes your preferences into account as much as possible in the provision of services and information. RB often allows you to specify these yourself: for example, on your own personal interests page (such as on Boox.nl) or through your own account. If you no longer want to receive information about (new) products and services (by post, e-mail, etc.), you can unsubscribe by sending an e-mail to firstname.lastname@example.org or in writing to Diamond Guitars, PO Box 72, 6114ZH Susteren, The Netherlands.
Viewing and correcting your personal information
You are entitled to view the personal information Diamond Guitars holds on you at any time. If any information is incorrect, you can ask for it to be changed. To view or correct your personal details, please contact us at Diamond Guitars, Diamond Guitars, PO Box 72, 6114ZH Susteren, The Netherlands.
Browsing history and IP address
General information on visits to Diamond Guitars websites is captured and stored without visitors being identified. The purpose of this is to improve the quality of the website and users' browsing experience. This information can also be used to put targeted information on the site. This allows Diamond Guitars to tailor its services to you. Diamond Guitars also uses your computer's IP address for this purpose. The IP address is a number that is automatically assigned to your computer when you browse the internet. This information can also be used to see how the website is being used and for analysis and reporting purposes. In principle, IP addresses are not linked to information that would identify you, unless you have given your explicit permission for this.
Diamond Guitars and other websites
Diamond Guitars websites contain some links to other websites. Diamond Guitars cannot accept any liability for the handling of your information by these parties. For further information, please read the privacy statement (if available) of the website you are visiting.
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