Terms and conditions
The following terms and conditions apply to all instruments purchased by Hertz Music, where no other written agreements between buyer and Hertz Music.
Returns / exchanges:
Should you, contrary to expectations, cancel a purchase made on www.hertzmusic.dk, you may within 14 days after receipt return the product (as opposed to Showroom store 8 days). This, however, that the product appears as new.
Money for returned products is usually sent by check within five business days.
Shipping Costs in connection with the purchase, return or repair of products shall not be returned.
Return of defective products:
Do you have a defective product, it is important that you contact us at www.Hertzmusic.dk before sending the item to us. If it appears that the instrument is defective and must be repaired or replaced, you will receive a new instrument soon thereafter.
All instruments purchased from www.hertzmusic.dk is naturally covered by the current Danish Sale of Goods Act. Remember to save your invoice, should a problem arise.
There is a 2 year warranty on all products effective from date of invoice. The warranty covers manufacturing and material defects. After the warranty expired, the Hertz Music shall not be liable for errors or defects in the goods.
In case of errors in the goods which falls under warranty, returns Hertz Music product without cost to the buyer. Buyer pays shipping by shipping himself from buyer for Hertz Music. For repairs within reklamationsrettten a copy of purchase invoice / receipt enclosed. Otherwise settled repair in accordance with applicable tariffs.
Warranty is void if the defect is due to circumstances caused by the buyer, accident or abuse of goods or misuse of this.
The buyer is obliged to examine the goods immediately upon receipt. If the buyer will use them to plead that the delivery was inadequate or defective, the customer immediately and without delay advertising for Hertz Music. Returns can only take place after agreement with Hertz Music. To the extent Hertz Music is liable to the purchaser's Music Hertz's liability is limited to direct losses, not to consequential damages as lost wages, loss etc.
Subject to misprints, errors on the website, errors in specifications or prices due to lack of updating of the website, and are subject to price changes, price changes or availability.
Hertz Music accepts no liability as a result of Buyer's legal relations with third parties.
All orders are accepted subject to force majeure, including war, civil unrest, natural disasters, strikes and lockouts, failing supplies of raw materials, fire, damage to the Hertz Music or Hertz Music suppliers production facilities, lack of transportation, import / export prohibitions or any other event which prevents or restricts Hertz Music to deliver.
Hertz Music has in cases of force majeure, the choice to cancel the transaction or a part thereof, or to deliver the agreed product as soon as the impediment to normal delivery has lapsed.
Hertz Music is in all cases without liability for any loss suffered by the buyer as a result of failure or delay in delivery. We note that www.hertzmusic.dk is a product catalog, and that the product appearing on the website is not an expression of that item is in stock here and now. Hertz Music will, wherever possible, inform the individual buyer as soon as possible about changes in relation to the above subject.
Orders from abroad as well as Greenland and the Faroe Islands:
When ordering goods abroad as well as to Greenland and the Faroe Islands are the following special rules apply.
Payment can only be done by bank transfer
The automatically calculated shipping is not applicable
Buyer shall pay shipping costs both ways when returning defective products or exchange / return.