JK Lutherie

11115 Sand Run

Harrison,  OH  45030

(001) 800-344-8880

E-mail: guitar@jklutherie.com 

Return Policy

Books:

Books are returnable for any reason, as long as the book is returned to us in Mint Condition (Please pack carefully), within a reasonable amount of time. We will refund the price of the book, we can not refund shipping charges.

Videos & DVDs

Videos & DVDs are not returnable unless they are defective. If you receive a defective video, please call or E-mail us, and we will replace it. In most cases we will ask you to return the video.

Feel free to call if you need help picking out the video that best suits your needs,(513-353-3320) or E-mail us with your questions.

Instruments

Most instruments have a 48 hour approval period which begins at the time the customer receives the instrument.  We must be notified of your intent to return the instrument within that period.  It must be returned to us in the condition it was when we shipped it.  A full refund minus shipping and insurance with be made once the instrument has returned to us in said condition.

Method of Payment

We Accept:

    * VISA

    * Master Card

    * Discover

    * AmericanExpress

    * PayPal

    * You can also Mail an order (with payment) to us at:

                  JK Lutherie

                  11115 Sand Run

                  Harrison, OH 45030
 

International Orders

Global Express Mail™ (EMS)  is insured and take 3 to 5 days to reach customer.  Delivery time is not guaranteed.

Global Priority Mail can be insured and takes 6-10 days for delivery.

Domestic Orders

Priority Mail can be insured and normally takes 2 to 3 business days.

Media Mail is not insured and normally takes 7 to 10 business days.

UPS Ground is insured and normally takes up to 5 business days (available for the continental US only)

UPS 2day and Next Day are also Available.

Additional Notes

    * Most orders sent complete within 24 hours, often the same day the order is received.

    * UPS will not deliver to a PO Box,  so orders to PO Boxes must go USPS.

    * Ohio residents will be charged sales tax at the current rate for the county they live in.