Delivery
We ship world wide via GLS, UPS or the Danish postal service (all registered, with tracking number).
International delivery costs are flat rate and are shown after selecting the delivery country.
Delivery times
International delivery times will vary depending on the destination country. All customers will be sent an order update with package tracking details.
Import Duties outside the EU
Please note that customers outside the EU may be subject to import tax charges upon delivery. Fuzz Monster is not responsible for any import charges incurred. Please check with your country’s customs rules and regulations before ordering.
Delivery price exceptions on heavy / large items
There may be extremely rare cases (i.e. orders with very large weight or dimensions), where the flat rate delivery price charged on the website will not cover the actual cost of delivery. In this case we will contact the customer to either: arrange payment for additional shipping cost; or cancel the order at their request.
Returns Policy
We offer a 14 day returns policy. The 14 days start from the day you receive the item. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received and we will provide a refund. We reserve the right to deny a refund if the items are not returned to us in their original condition.
IMPORTANT: You will only be refunded for the amount of the items purchased – the original shipping costs will NOT be refunded. And in the event of a return, the customer is responsible for the return shipping costs back to us.
Send returns to:
Fuzz Monster
Storegade 44
6880 Tarm
DENMARK
Please contact us by email first.
Warranty
When you shop at fuzzmonster.dk you have a 24 month warranty. This means that you can either get it repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product. The warranty covers the cost of repairs, spare parts or other replacement costs. The nature of the repair or replacement of the product depends on Fuzz Monster’s assessment. Remember that the product must be properly used according to the instructions provided. You must claim within “reasonable time” after you have discovered the defect in the product. Shipping Damages shall be reported to the shipping company upon delivery.
If the complaint is justified we will refund your (reasonable) shipping costs.
The product should be sent to:
Fuzz Monster
Storegade 44
6880 Tarm
DENMARK
When you return the product, please state what the problem is in as much detail as possible.Remember that the product must always be returned in protective packaging, with a receipt provided for shipment so that we can reimburse your shipping costs. Fuzz Monster is subject to the current laws and regulations on product liability in Denmark and the EU.
