1. Payment
1.1 cash, bank transfers and cashcard payments are accepted. Creditcard payments can only be accepted through the webshop.
1.2 Any additional costs to make payment are the customers responsibility.
1.3 An item needs to be fully paid for prior to delivery or collection.
1.4 An item can be placed on hold for a 30 day period. For this a non-refundable downpayment of 10% of the sellingprice is required.
1.5 For some items VAT applies which will be specified on the invoice. For these items VAT will be deducted for sales outside the EU and for EU customers outside the Netherlands who have a valid VAT number in their own country. Used items fall under the marginal tax regulation for second hand products for which VAT does not apply. In these cases VAT will not be specified on the invoice nor can it be deducted. If a selling price includes VAT it will be clearly indicated on the website and on your invoice.
2. Returning
2.1 All purchases come with a 7 day approval period. When an item is not to your satisfaction you can return it for an item of the same value within this period. Refunds are not available.
2.2 When returning an item it must be in the same condition as when it was sold to you. When an item is damaged or shows traces of use it cannot be returned for it’s full value, and an estimate will be made of the remaining value. In such an event any additional repair costs and a 5% restocking fee will be charged. Dear Wood Guitar Boutique holds the right to decline a return at all time.
2.3 Discounted items cannot be returned.
3. Shipping
3.1 The customer is responsible for shipping costs. The customer is also responsible for the shipping costs when returning an item.
3.2 All items are shipped with insurance. In case you receive an item which is damaged during transport please notify us within 24 hours so the courier can be accurately informed.
4. Buying online
4.1 The EU guidelines apply to all online purchases, meaning that you can return an item within 14 days. For countries outside the EU a period of 48 hours applies for buyer to verify if the item arrived safely and fits the description. In case you wish to return an item please notify us within 24 hours upon receiving it.
4.2 When you return an item it must be in the same condition as before it was shipped to you. If the condition of an item differs from how it was shipped to you, be it damaged, malfunctioning, or showing traces of use, alterations and/or modifications etc. it cannot be returned. All products are thoroughly checked prior to shipment to avoid misunderstandings about the condition of the product.
4.3 When shipping an item for return please do so within 24 hours from the moment that we’ve agreed it can be returned. Please send a tracking code to confirm the date on which the item ships back to us. Without this we cannot except a return if the item reaches us outside the approval period. The approval period starts from the day you receive the product.
4.4 Discounted items cannot be returned.
4.5. When returning an item any additional costs such as customs, taxes, shippingcosts, exchange-rates etc. are customers responsibility.
5. Warranty
5.1 There is no warranty on used products.
5.2 For new products factory warranty applies.
