Wolf Guitars Australia is an independent guitar specialist based in Fremantle, Western Australia, proudly owned and operated.

We focus on high-quality electric and bass guitars, including our own Wolf Guitars range — professionally set up by skilled luthiers and built for tone, playability, and style. Each Wolf guitar comes with a hard case, leather strap, pro cable, Certificate of Authenticity, and unique serial number — everything serious players expect.

Alongside our own brand, we also curate a handpicked selection of vintage and rare guitars — both electric and acoustic — for musicians and collectors who value history, soul, and character in their instruments.

At Wolf Guitars Australia, we're all about authentic gear, personal service, and honest advice. Whether you're chasing your dream guitar, exploring something new, or selling a well-loved classic, we’re here to help you find what fits — and feels — right.

 

Return Policy for Wolf Guitars Australia

1. General Information

Wolf Guitars Australia stands behind the quality of our electric guitars and basses. Each instrument is hand-set up by professional luthiers and thoroughly inspected before shipment. We understand that buying an instrument online is a big decision, so we offer a fair and transparent return policy to give you confidence in your purchase.

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2. Returns and Refunds

2.1. Eligible Returns We accept returns in the following circumstances:

• The instrument arrives damaged or defective due to manufacturing faults.
• The item you received does not match the description or specifications outlined in your order.
• Australian Consumer Law applies, entitling you to a repair, replacement, or refund.

2.2. Exclusions We cannot accept returns for:

• Change of mind or incorrect choice.
• Damage caused by improper handling, misuse, or unauthorised modifications.
• Minor cosmetic variations in wood grain or finish, as these are natural features of handmade instruments.

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3. Timeframes

• Damage/Defect Claims: Notify us within 7 days of receiving the item.
• Return Shipping: Approved returns must be shipped back to us within 14 days of approval.

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4. Return Process

1. Contact Us: Email us at contact@wolfguitarsaustralia.com with your order number, photos of the issue, and a description of the problem.
2. Approval: We will assess your request and provide a return authorisation if the item is eligible for return.
3. Return Shipping:
   • Australia: We cover shipping costs for defective or incorrect items.
   • International: The customer is responsible for return shipping costs unless the item is defective or damaged in transit.

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5. Refunds

• Refunds will be processed within 7 business days of receiving the returned item in its original condition.
• Refunds will be issued to the original payment method.
• For international returns, customs duties or taxes are non-refundable.

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6. Repairs and Warranty

All Wolf Guitars Australia instruments are covered by a limited 1-year warranty against manufacturing defects. This warranty does not cover:

• Normal wear and tear (e.g., fretwear, strings, finish aging).
• Damage caused by environmental factors like humidity or temperature.
• Unauthorised repairs or modifications.

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7. Important Notes

• Instruments must be returned in their original packaging with all included accessories (e.g., hard case, strap, Certificate of Authenticity).
• For international customers, we recommend using a tracked and insured shipping method to protect your return.